Shipping & Returns
Shipping Policy
IMPORTANT NOTICE: Shipping to the US has been paused for the time being. We are currently not shipping to the US. We apologies for the inconvenience.
Standard Shipping Options Australia:
- Flat Rate Standard Shipping - $7.95 AUD via Australia Post.
- Qualify for free shipping when you spend $150 AUD or more (Australia only).
Additional Information:
- Orders will despatch within 1-3 business days of your purchase date.
- You should receive the package within 7 business days of being shipped (this may vary between states & busy periods).
- Please make sure your name, shipping/billing address, and all info is correct. Crooked Supply cannot be held responsible for events beyond our control such as service delays, lost packages, or stolen items.
- You will receive an email with your tracking number when your package has been shipped.
Express Shipping Australia:
- Express shipping is $16.95 AUD (AU ONLY).
- Shipping time is usually 1-4 business days.
International Shipping: New Zealand & USA:
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Please note that international orders (including New Zealand) may be subject to customs inspection and import duties & taxes unique to your country.
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NZ shipping Flat Rate $15.95 NZD.
- Qualify for free shipping when you spend $300 AUD or more (for NZ).
- US shipping Flat Rate $13.95 USD.
- Qualify for free shipping when you spend $300 AUD or more (for US).
TAXES & DUTIES
Please note taxes and duties may be charged for international orders.
- Please note that any import taxes, duties, or fees are the responsibility of the buyer. These charges are determined and enforced by your local government and customs office on imported goods.
- Crooked Supply and our shipping providers do not control, impose, or cover these costs. If applicable, these fees must be paid by you upon delivery. We recommend checking with your local customs office for more information on potential charges before placing an order.
- If a parcel is refused due to import duties or taxes, the customer is fully responsible for all associated costs, including shipping fees, return shipment costs, customs charges, and handling fees.
Track Your Order:
- As soon as your order is shipped, we will send you an email letting you know it's been dispatched and provide you with a unique tracking number. you can track your parcel at the Australia Post website by entering your tracking number here.
- Please check your tracking number provided from our email sent to you upon your parcel being dispatched. If the tracking states “no events currently found” this may because your parcel has not gone past a scanning point yet.
Haven't Received A Confirmation Email Yet?
- Once you place an order, you will receive an order confirmation email detailing your order. If you don’t receive an order confirmation email from us within 24 hours of placing your order, please double check that you have supplied the correct contact information and checked your 'junk' mail folder before contacting us.
Need More Help?
- If there is a problem with your order or if your order never arrived, please contact us on Instagram @crookedsupply or email us at crookedsupply@gmail.com with your ORDER NUMBER.
Returns & Exchanges (AUSTRALIAN & NZ ORDERS):
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Crooked Supply can offer a refund if the garment arrives with a manufacturing fault. However this does not include general wear and tear.
- Crooked Supply can offer a refund, exchange or store credit if the items you ordered don't fit, we understand that shopping online can be difficult when it comes to sizing.
- For the above, you will need to return your purchase within 14 business days of receiving your order. If the return falls outside this period, Crooked Supply may not accept the returned items.
- For exchanges and refunds, you will have to cover the cost of shipping the item back to us, however, we will cover the cost of shipping the exchanged item back to you.
- All items must be unworn, unwashed & with all original packaging to be eligible for a refund / exchange.
- Customers who receive a product with a manufacturing fault are entitled to a full refund after photo/video evidence or in house inspection.
- Domestic returns must be mailed to us at your local Australia Post office to: PO BOX 389, Modbury North 5092, Adelaide, South Australia.
- New Zealand returns must then be mailed to us at your local New Zealand Post office to: Suite 389, Shop 20, 429 Montague Road, Modbury SA 5092, South Australia.
Sale Items & Sale Events
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All sale items are final: unfortunately we do not process any change of mind returns for sale items. We can offer you a size/product exchange depending on availability but you will have to cover the cost of shipping.
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If your item has a manufacturing fault, we will happily inspect your item and send you a new one if stock is available. If no stock is available in your item, we will process a refund for you.
High Risk Of Fraud Orders
- We may cancel your order and your order will be refunded if we think your order has a risk of fraud. This may be due to your billing address not matching with your credit card's registered address. Try using a different payment method or contact us at crookedsupply@gmail.com if there are any issues.